Help Center
Frequently Asked Questions
1,247 customers. Here are the most common questions.
How do I know which product is right for me?+
Start with what hurts most. Desk worker with forward head? Hipee. Reading or lounging pain? The Reading Pillow. End-of-day tension? The 4D Massager. All three cover your full day — that's the system.
Do you ship worldwide?+
Yes. Free worldwide shipping on all orders over $79. Orders under $79 ship for $4.99. Delivery in 5–10 business days internationally.
What is your return policy?+
Email us within 30 days of delivery. Tell us it didn't work. We refund the full amount — no forms, no return shipments, no friction. We've offered this since day one because we've never had to use it on a product that was used correctly.
When will my order ship?+
Orders placed before 2pm UAE time ship the same day. Orders placed after 2pm ship the next business day.
Are these products clinically tested?+
Each product is designed with input from physiotherapists and ergonomics specialists. The Hipee's vibration biofeedback mechanism is based on established muscle memory research.
Why vibration instead of a phone notification?(Hipee)+
By the time you see a notification, you've been slouching for 20 minutes. Haptic feedback fires in under 0.3 seconds. Your nervous system responds before your conscious mind catches up — that's the entire design.
How long until I see results?(Hipee)+
Users feel the awareness shift within 3–5 days. Visible postural improvement — the kind others notice — appears between days 14–21. The 21-day program is built around the neuroplasticity window for motor habit formation.
Will the foam flatten over time?(The Reading Pillow)+
No. High-density memory foam certified to hold shape under daily adult use for 5+ years. This isn't marketing — it's a foam density specification. The cover is removable and replaceable separately if it wears first.
How big is it exactly?(The Reading Pillow)+
60cm wide × 70cm tall × 45cm deep at the base. Fits a queen or king bed. Supports adults up to 195cm (6'5") comfortably.
Is it strong enough for real deep-tissue work?(The 4D Massager)+
Yes. The 4D mechanism ranges from gentle surface work to deep-tissue intensity. Start at level 1 if you're sensitive — level 3 is comparable to a trained therapist's working pressure.
Will the heat burn my skin?(The 4D Massager)+
No. All three heat levels (40°C / 45°C / 50°C) are within the therapeutic range recommended by physiotherapists. The 15-minute auto shut-off is a safety feature, not a limitation.
Is it safe for daily use?(The Eye Massager)+
Yes. The 15-minute auto shut-off and tiered heat levels make it safe for daily use. Most users do one session per evening as part of their wind-down routine.
Can I use it with contacts?(The Eye Massager)+
Remove contact lenses before use. The mask applies pressure directly to the eye area — contacts shouldn't be in.